Friendly help when something does not feel right.
Choose the support option that best fits your situation. Current subscribers can connect during business hours at no charge or schedule a normal support appointment.
Support is provided by Denali Computers through Aurora Care Online. We keep the process simple, calm, and clear.
How can we help today?
You are in the right place
Pick the option that fits your situation and we will guide you from there.
How can we help today?
These options help make sure you get the right kind of help without confusion.
Connect During Business Hours
For current Aurora Care Online subscribers who need help during normal business hours.
Monday–Friday
10:00 AM – 4:00 PM
Cost:
No charge for current subscribers
You may see a waiting screen first. That is normal. Joseph will let you in when available.
Connect NowSchedule Normal Support
For current subscribers who prefer to choose a time instead of connecting right away.
Planned support
Follow-up help
Questions during normal hours
Cost:
No charge for current subscribers
Pick an available time during normal support hours and the appointment will be added to the support calendar.
Schedule Normal SupportEmergency / Outside Business Hours
For urgent help outside normal support hours that cannot wait until the next business day.
$99.97
Non-refundable
At least 1 hour notice
After payment, you will be sent to a private scheduling page to choose your emergency appointment time.
Request Emergency Help — $99.97Install & Setup Assistance
For new subscribers who need help getting Aurora Care Online installed, or current subscribers setting up Aurora Care on a new computer.
New subscriber setup
Installing on a new computer
Help getting started
Checking that everything opens correctly
Choose an available setup time and we will walk you through the first setup calmly, one step at a time.
Schedule Install & SetupA few simple things to know.
These steps help make the support call smoother and less confusing.
Emergency support policy
Emergency support is $99.97 and is non-refundable. You may reschedule using the link in your confirmation email.
Appointments can be rescheduled
If something changes, use the reschedule link in your appointment email to choose another available time.
We keep support simple
We use plain language and guide you one step at a time, so you are not left guessing what to do next.
Built by Joseph. Supported by Denali Computers.
Aurora Care Online was created from real conversations with real people who needed clear help with computers, browser problems, confusing messages, and online pressure.
When you contact support, the goal is simple: slow things down, explain clearly, and help you take the right next step.
Local reputation
Support backed by Denali Computers and years of customer trust.
Plain-language help
We explain what is happening without confusing wording or pressure.
Calm next steps
We help you understand what to do next and avoid rushing into the wrong choice.
Common support questions.
When is business hours support available?
Business hours support is available Monday through Friday from 10:00 AM to 4:00 PM for current subscribers at no charge.
Can I schedule instead?
Yes. Use Schedule Normal Support if you want to choose a time instead of connecting right away.
What is emergency support?
Emergency support is for urgent help outside normal support hours. The fee is $99.97 and is non-refundable.
Can I reschedule?
Yes. Use the reschedule link in your confirmation email to choose another available time.
What is install and setup assistance?
This is for new subscribers getting started, or current subscribers installing Aurora Care Online on a new computer.
What should I have ready?
Please be near your computer and keep your phone nearby in case we need another way to reach you.
Need help now?
Current subscribers can connect during normal support hours at no charge. For urgent outside-hours help, use emergency support.